• Customer success manager

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Book Description

1- What are you looking for from this company?
2- Why do you want to work in sales?
3- Review your sales background.
4- Sales are filled with How do you deal with rejections?
5- How do you handle yourself in the face of angry customers?
6- How do you manage many relationships across many accounts?
7- Describe a time you had to deal with a difficult client.
8- How did you overcome a difficult sales project?
9- What do you say to a client when you under-deliver?
10- How do you handle a question when you don't know the answer?
11- What kinds of things do you highlight when preparing presentations for clients?
12- How do you manage (or fire) a toxic client?
13- Tell me about a deal you lost and what you'd do differently.
14- What would your clients say about you?
15- Lets role play interacting with an angry customer.

Book Detail

  • Book Title

    Customer success manager

  • Author

    Dr. Frank Neumann (Author)

  • Book Type

    Kindle Edition

  • Date Published

    October 31st, 2021

  • Publisher

  • Pages

    36

Book Reviews

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